SHIPPING FAQ

FREE SHIPPING ON ORDERS OVER:
UK - £35
EUROPE - £75
USA & CANADA - £100
REST OF THE WORLD - £100
  • Where do you ship to?

We ship worldwide!

 

  • How will you ship my order?

Orders are shipped from the UK

UK Shipping Options:

  • FREE Signed For postage on orders over £35
  • Royal Mail 2nd Class
  • Royal Mail Tracked 48 (1-2 day)
  • Next Day Delivery (next working day)

ROW Shipping Options: 

  • Standard Shipping - Royal Mail International Shipping
  • Royal Mail Tracked
  • FedEx Priority Tracked Shipping (1-3 day)
  • FREE Tracked Shipping on orders over £75 (EU) or £100 (ROW)

 

UK Next Day Delivery:

Orders placed Mon - Thurs before 2pm with this option will be posted the same day for delivery the next working day

Orders placed before 2pm on Friday will be shipped the same day for next day delivery but we cannot guarantee Saturday delivery.

Orders placed after 2pm on Friday with next day delivery will be shipped on Monday for delivery Tuesday.

Made to order items still take 7-10 working days to be made, even when the Next Day Delivery option is selected. We will ship for next day delivery once the item has been made.

 

  • How often do you ship?

We aim to ship orders within 1-3 working days

Made to order items take 7-10 working days to be produced

 

  • How long will my order take to arrive?

*We are currently experiencing long delays due to continued issues caused by COVID-19*

Once shipped you can expect your order with standard shipping to arrive in...

UK orders: 1-3 working days

Europe: 5-7 working days

USA & Everywhere else: 10-14 working days

*Please be aware that unforeseen circumstances can occasionally arise within the postal system which can cause a delay. Please get in touch with us if your order is taking an unusual amount of time to arrive: cousinscollective@gmail.com

 

  • What does 'Made To Order' mean?

Made to order items are just that - 'made to order'!  We will only begin production on these items once an order has been placed. This usually requires ordering in a blank product from our supplier & embroidering in house on one of our machines. Hence the estimated production time of 7-10 days or 10-12 days.

This helps us to cut down on stock wastage and allows us to offer a wider range of colours & sizes.

In the unlikely occasion that the colour or size you ordered may be out of stock at the time of ordering, we will contact you via email to offer an alternative replacement.

 

  • Can I cancel my order?

Please email us within 24 hours of placing your order to request a cancellation. We cannot cancel your order if it has already been shipped or if we have began production (for made to order items).

 

Due to a high number of customer chargebacks, we reserve the right to cancel any orders that are flagged on our system as a possible fraudulent order. We may contact you directly to request extra details for your order.

 

RETURNS:

We do not accept returns on made to order items. However, if you have bought the wrong size of an item of clothing, you can return the item for an exchange. As long as the item has not been worn and is in as new condition.

Please note, exchanges will incur an extra shipping charge to re-ship the replacement item.

Returns are accepted within 30 days on other items.

Please email us first to arrange a return or exchange:

cousinscollective@gmail.com