ORDER FAQ

FREE SHIPPING ON ORDERS OVER:
UK - £40
EUROPE - £100
USA & CANADA - £100
REST OF THE WORLD - £100
  • Where do you ship to?

We ship worldwide!

 

  • How will you ship my order?

Orders are shipped from the UK

UK Shipping Options:

  • FREE Signed For postage on orders over £40
  • Royal Mail 2nd Class
  • Royal Mail Tracked 48 (1-2 day)
  • Next Day Delivery (next working day)

USA & Australia Shipping Options:

  • Standard Shipping - Royal Mail International Shipping (Non-tracked)
  • Royal Mail Tracked
  • USA FedEx Priority Tracked Shipping (1-2 working days)
  • Australia FedEx Priority Tracked Shipping (3-4 working days)
  • FREE Tracked Shipping on orders over £100

ROW Shipping Options: 

  • Standard Shipping - Royal Mail International Shipping (Non-tracked)
  • Royal Mail Tracked
  • FREE Tracked Shipping on orders over £100

 

  • How often do you ship?

We aim to ship orders within 1-3 working days

Made to order items take 7-10 working days to be produced

 

  • How long will my order take to arrive?

*We are currently experiencing delays due to continued issues caused by COVID-19*

Once shipped you can expect your order with standard shipping to arrive in...

UK orders: 1-3 working days

Europe: 5-7 working days

USA & Everywhere else: 10-14 working days

*Please be aware that unforeseen circumstances can occasionally arise within the postal system which can cause a delay. Please get in touch with us if your order is taking an unusual amount of time to arrive: cousinscollective@gmail.com

 

  • What does 'Made To Order' mean?

Made to order items are just that - 'made to order'!  We will only begin production on these items once an order has been placed. This usually requires ordering in a blank product from our supplier & embroidering in house on one of our machines. Hence the estimated production time of 7-10 days or 10-12 days.

This helps us to cut down on stock wastage and allows us to offer a wider range of colours & sizes.

In the unlikely occasion that the colour or size you ordered may be out of stock at the time of ordering, we will contact you via email to offer an alternative replacement.

 

  • Can I cancel my order?

Please email us within 24 hours of placing your order to request a cancellation. We cannot cancel your order if it has already been shipped or if we have began production (for made to order items).

 

Due to a high number of customer chargebacks, we reserve the right to cancel any orders that are flagged on our system as a possible fraudulent order. We may contact you directly to request extra details for your order.

 

RETURNS:

We do not accept returns on made to order items. However, if you have bought the wrong size of an item of clothing, you can return the item for an exchange within 30 days of purchase. As long as the item has not been worn and is in as new condition.

Please note, exchanges will incur an extra shipping charge to re-ship the replacement item.

Returns are accepted within 30 days on other items.

Please email us first to arrange a return or exchange:

cousinscollective@gmail.com