We ship worldwide!

• How often do you ship?

We aim to ship orders within 0-3 working days

Made to order items take 5-7 working days to be produced

• How much is shipping?

Shipping is calculated by weight, therefore the shipping cost for your order depends on what you buy.  Simply add your chosen products to cart & enter your shipping address. The correct shipping cost will then be calculated for you. Please choose your preferred method of shipping from the drop down menu.

• How will you ship my order?

Orders are shipped from the UK

UK Shipping Options:

• FREE ROYAL MAIL TRACKED 48 shipping on orders over £50
• Royal Mail Tracked 24 (next working day delivery aim)
• Royal Mail Tracked 48 (2 working day delivery aim)

Please note: Choosing Tracked 24 does not guarantee delivery the day after ordering. We will still ship your order within 0-3 working days.

USA  Shipping Options:

• Royal Mail Untracked International Shipping (Up to 4 weeks)
• Royal Mail Tracked (Up to 2 weeks)
• FedEx Priority Tracked Shipping (1-2 working days)
• FREE Tracked Shipping on orders over £150
• Customs charges may apply on your order before delivery

Australia Shipping Options:

• Royal Mail Untracked International Shipping (Up to 4 weeks)
• Royal Mail Tracked (Up to 2 weeks)
• FREE Tracked Shipping on orders over £150
• Customs charges may apply on your order before delivery

EU & ROW Shipping Options: 

• Royal Mail Untracked International Shipping
• Royal Mail Tracked
• FREE Tracked Shipping on orders over £150
• Customs charges may apply on your order before delivery

• How long will my order take to arrive?

*We are experiencing continued delays worldwide due to COVID & further delays on orders sent within the EU due to BREXIT*

Once shipped you can expect your order with standard shipping to arrive in...

UK orders: 1-3 working days

Europe: 7-10 working days

USA & Everywhere else: 10-14 working days

*Please be aware that unforeseen circumstances can occasionally arise within the postal system which can cause a delay. Please get in touch with us if your order is taking an unusual amount of time to arrive: cousinscollective@gmail.com

• What does 'Made To Order' mean?

Made to order items are just that - 'made to order'!  We will only begin production on these items once an order has been placed. This usually requires ordering in a blank product from our supplier & embroidering in house on one of our machines. Hence the estimated production time of 5-7 days.

This helps us to cut down on stock wastage and allows us to offer a wider range of colours & sizes.

In the unlikely occasion that the colour or size you ordered may be out of stock at the time of ordering, we will contact you via email to offer an alternative replacement.

• Do you have a clothing size chart?

We use a variety of different brands for our embroidery blanks, therefore we always post the specific size chart or measurements at the bottom of each clothing listing. We recommend using these measurements to compare with a garment you already own.

If there's a size chart missing or you require additional measurements, please shoot us an email:

cousinscollective@gmail.com

• Can I cancel my order?

Please email us within 24 hours of placing your order to request a cancellation. We cannot cancel your order if it has already been shipped or if we have began production (for made to order items).

Due to a high number of customer chargebacks, we reserve the right to cancel any orders that are flagged on our system as a possible fraudulent order. We may contact you directly to request extra details for your order.

RETURNS:

We do not accept returns on made to order items. However, if you have bought the wrong size of an item of clothing, you can return the item for an exchange within 30 days of delivery. As long as the item has not been worn and is in AS NEW condition.

Please note, exchanges will incur an extra shipping charge to re-ship the replacement item.

Returns are accepted within 30 days of delivery for other items.

Orders placed with our free shipping deal will be refunded with the actual cost of shipping deducted.

Please email us first to arrange a return or exchange:

cousinscollective@gmail.com